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Frequently Asked Questions

Get Informed: Answers to Your Most Common Questions

How should I prepare for my appointment?

For most services, we recommend a clean, quiet, and comfortable space with adequate lighting and enough room for the practitioner to set up their equipment.Specific preparation instructions will be provided when you book your appointment.

During your first visit, your practitioner will conduct a brief consultation to understand your needs and preferences. They will then set up their equipment and begin the treatment in your chosen space.

Yes, you can book multiple services during a single visit. Our booking system allows you to select multiple treatments when scheduling your appointment.
We understand that plans can change. Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment to avoid any cancellation fees.
Refunds are issued for cancellations made at least 24 hours before the scheduled appointment. If you cancel within 24 hours of your appointment, a cancellation fee may apply.
Yes, we offer group and party bookings for special occasions such as bridal showers, birthday parties, or corporate events. Please contact us directly for more information and to arrange a customized package.
We accept all major credit cards, debit cards, and online payment methods. Payment is processed at the time of booking or at the end of your treatment.
Tipping is not included in the service price but is greatly appreciated if you feel that your practitioner has provided excellent service.
We follow strict hygiene protocols, including the use of disposable or sterilized equipment, regular hand washing, and wearing appropriate PPE. Our practitioners are trained in infection control and follow all recommended guidelines to ensure your safety.
While we cannot guarantee the availability of a specific practitioner, we will do our best to accommodate your request. Please select or mention your preference when booking.
We value your feedback and strive to improve our services. After your appointment, you will receive a text message or email where you can share your feedback directly.
We recommend booking your appointment at least 48 hours in advance to ensure availability. However, same-day appointments may be available depending on our schedule.
You can cancel or reschedule your appointment through our website, mobile app (coming soon), or by contacting our customer service team. Please provide at least 24 hours’ notice to avoid any cancellation fees.
In the rare event that your practitioner is late or unable to attend, we will notify you as soon as possible and offer to reschedule your appointment at no additional cost.
If you experience any adverse reactions during a treatment, inform your practitioner immediately. For reactions that occur after the treatment, contact our customer service team for guidance and, if necessary, seek medical attention.
Our practitioners follow strict protocols to ensure your safety, including the use of sterile equipment, proper sanitization, and adherence to health guidelines. We also conduct a pre-treatment consultation to identify any potential risks.
Our practitioners are highly qualified professionals, including registered nurses, physician assistants, nurse practitioners, and medical doctors. They have undergone rigorous training and have extensive experience in providing aesthetic and wellness treatments.
Please inform us of any pre-existing skin conditions or medical issues when booking your appointment. Our practitioners will assess your suitability for the treatment and provide personalized recommendations.
Please ensure that pets are kept in a separate room during your appointment to provide a calm and safe environment for the practitioner to work.
We love referrals! You can refer a friend through our website, and both you and your friend may receive a discount on your next appointment as a thank you.
You can update your contact or payment information through your account on our website or by contacting our customer service team.
Yes, we offer various discounts and a loyalty program for our regular clients. Check our website or sign up for our newsletter to stay informed about our latest offers.
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